We value your time and aim to resolve your problems as quickly as possible. To make our interaction smooth and effective, please follow these simple recommendations:
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Be friendly – Even if the situation is unpleasant, stay calm. We're on your side!
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Clearly describe the issue – Provide a detailed but concise explanation. The clearer your question, the faster we can help.
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Send info in a single message – Instead of several short messages, gather all relevant information into one. This speeds up the process.
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Attach only necessary files – Send screenshots or videos only if we request them.
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Do not duplicate requests – This can slow down the resolution of your issue.
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Support does not provide in-game currency – This keeps the game fair for everyone. But you can easily earn it through quests, business management, jobs, and more!
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All information you provide is reviewed by our team. Before sending, please make sure your data is accurate – submitting incorrect or false information will significantly delay your request.
Remember: there's a real person on the other side of the screen who wants to help you. Mutual respect helps solve any issue faster!