Player Support Interaction Guidelines
We value your time and aim to resolve your problems as quickly as possible. To make our interaction smooth and
effective, please follow these simple recommendations:
1. Be friendly – Even if the situation is unpleasant, stay calm. We're on your side!
2. Clearly describe the issue – Provide a detailed but concise explanation. The clearer your question, the faster we
can help.
3. Send info in a single message – Instead of several short messages, gather all relevant information into one. This
speeds up the process.
4. Attach only necessary files – Send screenshots or videos only if we request them.
5. Do not duplicate requests – This can slow down the resolution of your issue.
6. Support does not provide in-game currency – This keeps the game fair for everyone. But you can easily earn it
through quests, business management, jobs, and more!
7. All information you provide is reviewed by our team. Before sending, please make sure your data is accurate –
submitting incorrect or false information will significantly delay your request.
Remember: there's a real person on the other side of the screen who wants to help you. Mutual respect helps solve any
issue faster!
